Payments Policy

Last updated: 18/06/2024

1. Payment Methods

We accept the following payment methods to ensure a seamless shopping experience:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal: Use your PayPal account for a quick and secure payment
• Bank Transfers: Direct bank transfers can be arranged. Please contact our customer service for details.

2. Payment Terms

• Immediate Payment: Payment must be made in full at the time of purchase. Orders will not be processed until payment has been received.
• Currency: All prices are listed and charged in GBP (£). Customers are responsible for any currency conversion fees or bank charges.
• Taxes and Duties: Prices include VAT where applicable. International customers are responsible for any additional customs duties or taxes imposed by their country.

3. Security

• Encryption: We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our website.
• PCI Compliance: Our payment gateways are PCI compliant, ensuring that your payment information is handled securely.
• Fraud Prevention: We reserve the right to cancel any order suspected of fraud or unauthorized activity.

4. Failed Transactions

• Verification: If your payment is declined, ensure your payment details are correct and retry.
• Contact Bank: If issues persist, contact your bank or card issuer for assistance.
• Customer Support: For further help, contact our customer support at info@tenora.co.uk.