Delivery Information

Last updated: 19/06/2024

Welcome to the delivery information page for Tenora Ceylon Gems. Here you will find all the details regarding our shipping policies, delivery times, and other important information.

United Kingdom

Royal Mail Special Delivery Guaranteed by 1 PM:

• Delivery Time: If you place your order before 1 PM, you will receive next-day delivery (excluding Sundays).
  • Monday to Saturday Orders: Orders placed before 1 PM will be delivered the next day.
  • Sunday Orders: Orders placed on Sunday will be delivered on Tuesday.
• Insurance: Coverage up to £2,500 to ensure your valuable gemstones are fully protected.
• Tracking: Comprehensive tracking available so you can monitor your shipment every step of the way.
• Signature: Required upon delivery to ensure your order is received safely.
• Cost: We offer free 1-2 day delivery within the UK for all orders.

International

DHL Express Worldwide:

• Delivery Time: Typically 1-3 business days to most destinations worldwide.
  • Monday to Saturday Orders: Orders placed before 1 PM will be delivered within 1-3 business days.
  • Sunday Orders: Orders placed on Sunday will be delivered within 4-5 business days.
• Insurance: Optional insurance available to cover the full value of your gemstones.
• Tracking: Detailed tracking provided so you can follow your shipment’s journey.
• Customs Clearance: DHL handles customs clearance, ensuring a smooth delivery process.
• Cost: We offer free shipping for all orders. Your gemstone will be securely packaged and fully insured.

Order Processing Time

We aim to process and dispatch all orders within 1-2 business days. Custom orders may take longer, and we will provide an estimated processing time at the point of purchase.

Tracking Your Order

Once your order is dispatched, you will receive an email with tracking information. You can track your order through the Royal Mail or DHL website using the provided tracking number.

Packaging Information

All our gemstones are carefully packaged to ensure they arrive in perfect condition. International orders are securely wrapped to meet international shipping standards.

Customs, Duties, and Taxes

Please note that international customers are responsible for any customs duties and taxes that may apply. These charges are not included in our shipping fees and will be collected by the courier at the time of delivery.

Delivery Issues

If you experience any issues with your delivery, such as delays or damage, please contact our customer service team at info@tenora.co.uk. We are here to help and ensure you receive your order promptly.

Returns and Refunds

For information on returns and refunds, please visit our Refund & Return Policy page.