Privacy Policy

Last updated: 19/06/2024

1. Information We Collect

We collect various types of information to improve your experience:

• Personal Information: Name, email address, postal address, phone number, payment information.
• Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.

2. Use of Information

We use your information to:

• Process Orders: Fulfill your orders and communicate with you about your purchases.
• Improve Services: Enhance our website, products, and services.
• Marketing: Send promotional materials and updates (you can opt-out at any time).

3. Sharing of Information

We respect your privacy and do not sell or rent your personal information. We may share your information with:

• Service Providers: Payment processors, delivery companies, and other third-party service providers who assist us in operating our website and conducting our business.
• Legal Requirements: Authorities if required to comply with legal obligations.

4. Security

We implement robust security measures to protect your personal information, including:

• Encryption: Data encryption technologies for secure data transfer.
• Access Controls: Restricted access to your personal information.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-Out: Opt-out of receiving marketing communications.

6. Cookies

Our website uses cookies to enhance user experience:

• Types of Cookies: Session cookies, persistent cookies, and third-party cookies.
• Purpose: Cookies help us understand how you interact with our website and personalize your experience.
• Control: You can control and manage cookies through your browser settings.

7. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about our Privacy Policy, please contact us at:

• Email: info@tenora.co.uk
• Address: Suite 4667, Unit 3A, 34-35 Hatton Garden, Holborn, London, EC1N 8DX