Terms & Conditions

Last updated: 18/06/2024

Welcome to Tenora Ceylon Gems! These Terms and Conditions outline the rules and regulations for the use of Tenora Ceylon Gems’ Website, located at https://tenora.co.uk/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Tenora Ceylon Gems if you do not agree to take all of the terms and conditions stated on this page.

1. Definitions

• “Website” refers to Tenora Ceylon Gems’ website, accessible at [https://tenora.co.uk/].
• “We”, “Our”, “Us” refers to Tenora Ceylon Gems.
• “You”, “Your” refers to you, the person accessing this website and agreeing to the terms and conditions of the Company.

2. Intellectual Property Rights

Unless otherwise stated, Tenora Ceylon Gems and/or its licensors own the intellectual property rights for all material on the Website. All intellectual property rights are reserved. You may access this from Tenora Ceylon Gems for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Tenora Ceylon Gems
• Sell, rent, or sub-license material from Tenora Ceylon Gems
• Reproduce, duplicate, or copy material from Tenora Ceylon Gems
• Redistribute content from Tenora Ceylon Gems

3. User Accounts

To access certain features of the Website, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain the security of your password and accept all risks of unauthorized access to your account.
• Notify us immediately if you discover or suspect any security breaches related to the Website.

4. Products

We endeavour to display the colours and details of our products as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

5. Orders

By placing an order through our Website, you represent and warrant that:

• You are legally capable of entering into binding contracts.
• All information you provide to us is accurate, complete, and current.
• You will promptly update such information to keep it accurate, complete, and current.

6. Pricing and Payment

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the product without notice at any time.

Payment can be made through various methods we make available, and you agree to the terms and conditions of such payment methods.

For detailed payment terms, please visit our Payments Policy.

7. Delivery

We offer various delivery options and aim to dispatch orders promptly. Delivery times are estimates and not guaranteed.

For detailed delivery terms, please visit our Delivery Terms.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not, you may return the product in accordance with our Return Policy.

For detailed return and refund terms, please visit our Refund & Return Policy.

9. Warranty

Our products come with a warranty as outlined in our Warranty Policy. This warranty does not cover damage caused by misuse, abuse, or unauthorized repair.

For detailed warranty terms, please visit our Warranty Policy.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by this reference.

For detailed privacy terms, please visit our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Tenora Ceylon Gems be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Website.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Website.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you submit to the non-exclusive jurisdiction of the courts located in the United Kingdom for the resolution of any disputes.

13. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: info@tenora.co.uk
• Address: Suite 4667 Unit 3A, 34-35 Hatton Garden, London, EC1N 8DX